Foundation Course in Management Skills

Module 1: Coaching Skills

This masterclass will help you grasp the principles of effective coaching. You’ll learn to foster enthusiasm and commitment in your role as a ‘coach’ while addressing the key issues relevant to successful coaching. By the end, you’ll be equipped to apply both formal and informal coaching techniques in the workplace, unlocking potential in your team and boosting overall performance.

By completing this module, you’ll be able to:

• Define coaching and differentiate workplace coaching from formal coaching.
• Identify the traits of an effective “manager coach.”
• Apply the GROW model as a framework for workplace coaching.
• Tailor your coaching style to the learning needs of the individual.

Module 2: Communication Skills

This masterclass focuses on enhancing your communication skills by addressing common challenges. You’ll gain the skills needed to communicate assertively and constructively, ensuring your messages are clear and impactful in any situation.

By completing this module, you’ll be able to:

• Understand the role of mindset in effective communication and influence interaction outcomes.
• Adapt your communication style to your audience and context.
• Demonstrate behavioral flexibility using the Insights Discovery model.
• Identify and manage your conflict management style.
• Recognize and adjust to Visual, Auditory, and Kinesthetic (VAK) preferences.

Module 3: Managing Meetings

This program aims to provide you with the skills to chair and facilitate meetings confidently and efficiently. You’ll learn how to structure meetings for maximum effectiveness and manage participants with ease.

By completing this module, you’ll be able to:

• Describe the purpose and benefits of different meeting styles.
• Plan, lead, and follow up on meetings for optimal results.
• Develop the skills needed to chair meetings competently.
• Use facilitation tools to keep meetings on track and handle challenging participants.
• Gain commitment from participants and ensure effective minute-taking.

Module 4: Performance Conversations

This masterclass focuses on helping line managers conduct performance conversations that benefit both employees and the organization. You’ll learn how to deliver positive and productive feedback that drives improvement.

By completing this module, you’ll be able to:

• Recognize the benefits of performance conversations and the key skills needed for success.
• Conduct positive performance conversations and understand the manager’s role in them.
• Use the SMART method to set clear performance objectives.
• Provide constructive feedback that encourages a positive response.
• Use questioning techniques to guide conversations and improve listening skills.
• Hold honest and effective performance discussions and PDRs confidently.

Module 5: Planning, Organizing, and Time Management

This module is packed with practical tips and activities to help you manage tasks and time more efficiently. Whatever your challenges, you’ll gain the skills needed to plan, prioritize, and delegate effectively.

By completing this module, you’ll be able to:

• Recognize the personal benefits of time management.
• Identify planning and organizing techniques that match your work style.
• Prioritize tasks to become more proactive in your role.
• Delegate tasks appropriately and manage relationships effectively.
• Apply habits of highly effective managers.
• Identify value-added activities and establish a mission for your time at work.

Module 6: Presenting with Impact

Overcome the fear of presenting with this module, which equips you with the confidence and skills to deliver powerful presentations. You’ll learn to engage your audience and communicate your message effectively.

By completing this module, you’ll be able to:

• Design and deliver engaging presentations tailored to different audiences.
• Use various tools and techniques to make your presentations compelling.
• Structure your presentations to effectively convey your message and influence your audience.
• Project confidence, composure, and competence when presenting.